About Us Customer Service Delivery Security Membership



 Products:

 
Customer Charter

Without the personal contact established with a shop front, our business relies heavily on trust. It is in our interest to provide you with the best possible service. We have set ourselves a tough set of guidelines to make sure that the experience you receive exceeds your expectations.

Orders will be confirmed by email the moment they are received. Any problems due to out-of-stock items will result in immediate notification.

Orders:

All orders received before 6:00pm, Sunday - Thursday will be processed before 10:00pm the same day and dispatched the following morning (provided all requested items are in stock).

Orders received at other times will be dispatched the next working day. All queries by email will be processed within 24 hours. Telephone enquiries will result in a call back before 10pm at a time convenient to you.

Return policy:

We take our commitment to providing quality products very seriously. If you are dissatisfied with your purchase, return the product/s to us for a full refund. If the problem was caused directly by us or our delivery network, we will also pay for the return shipping.

Privacy:

Under no circumstances will any details, including but not limited to names, email addresses, residential addresses, purchase or credit information, be forwarded to any person or organisation, under any circumstance, except when required by law.